A successful IT operation begins with an effective service desk. n-tieractive’s Service Desk is not only the first wave of response to an incident but it is also a first line of defense against incidents.

With 24x7x365 support, the Service Desk acts as a single point of contact for any problem or incident that impacts your IT environment or user community. We will act quickly to reduce the impact of the problem or incident. This includes engaging and assisting the appropriate fix agencies to bring the issue to a timely resolution. We also provide account management services for approved applications and platforms to include user account creation and password resets.

We prevent and minimize user issues by providing proactive notification of any upcoming impacts to the IT environment, such as scheduled and emergency maintenance, patch releases, equipment decommission or outage windows. We monitor the health and status of critical equipment and systems to ensure network availability.

In our efforts for continuous process improvements, we have standardized our internal procedures in alignment with industry best practices and the Information Technology Infrastructure Library (ITIL) framework and are currently working towards our ITIL certification.

• Single Point of Contact
• Problem and Incident Management
• Server and Application Health Monitoring
• Maintenance Notification
• Account Management